FAQ

Frequently Asked Questions

Are all products genuine?

Yes. FBS Emirates is the official authorized distributor of Proove in the UAE. Every product is 100% authentic with full manufacturer warranty.

Do you ship across all UAE Emirates?

Yes, we deliver to all seven Emirates with fast and reliable courier service.

What payment methods do you accept?

We accept credit/debit cards, Apple Pay, and cash on delivery (selected areas).

How long does delivery take?

1–2 business days for Dubai and Abu Dhabi, 2–3 business days for other Emirates.

Can I return a product?

Yes, returns are accepted within 7 days for defective or unopened items. Please see our Return Policy for full details.

Do products come with a warranty?

Yes, all Proove products come with the official manufacturer's warranty. Warranty duration varies by product.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS.