Terms of Service

Last updated: August 9, 2026

Welcome to FBS Emirates.

These Terms of Service ("Terms") govern your access to and use of the FBS Emirates website, online store, products, features and related services (collectively, the "Services").

Throughout these Terms, the terms "FBS Emirates", "we", "us" and "our" refer to FBS Emirates. The terms "you", "your" and "customer" refer to any person accessing our website, creating an account or purchasing products from us.

Our online store is powered by Shopify, which provides the e-commerce platform through which we offer our products and Services.

By visiting our website, creating an account, placing an order or otherwise using our Services, you agree to these Terms together with our:

• Privacy Policy;

• Return & Store Credit Policy;

• Shipping Policy; and

• Any other policies or notices displayed on our website.

If you do not agree with these Terms, you should not use the Services.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable laws of the United Arab Emirates.

1. Eligibility and Use of the Website

By using our Services, you confirm that you are legally capable of entering into a binding agreement or that you are using the Services with the permission and supervision of a parent or legal guardian where required.

You agree to use our website and Services only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities;

• Attempt to gain unauthorised access to our website, systems or customer accounts;

• Introduce viruses, malware or other harmful technologies;

• Interfere with the security or operation of our website;

• Scrape, copy or systematically extract website content without permission;

• Impersonate another person;

• Submit false or misleading information;

• Use the Services in a way that violates applicable law or the rights of another person.

We may restrict or terminate access to the Services where we reasonably believe there has been misuse, fraud or a violation of these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, photographs, compatibility information and other information displayed on our website are accurate.

However:

• Colours may appear slightly different depending on your display or device;

• Product packaging may change from time to time;

• Manufacturers may update specifications or packaging without notice;

• Minor variations may exist between website images and the delivered product where they do not materially change the product;

• Compatibility may depend on your specific device, operating system, hardware or configuration.

Customers are responsible for reviewing product specifications and compatibility before ordering.

If you are unsure whether a product is suitable for your device or intended use, please contact us before placing your order.

Nothing in this section limits your rights where a product supplied is defective, incorrect or materially different from what was advertised.

3. Product Availability

All products are subject to availability.

Adding an item to your cart does not reserve that item.

We may:

• Limit quantities available for purchase;

• Discontinue products;

• Restrict certain products to particular locations;

• Cancel products that become unavailable before fulfilment.

If an item becomes unavailable after you have placed and paid for an order, we will contact you and provide an appropriate resolution.

4. Prices

Product prices are displayed on our website in the currency shown at checkout.

We make reasonable efforts to ensure prices are accurate.

Prices may change without prior notice, but price changes will not normally affect an order that has already been accepted by us.

Any applicable delivery charges will be shown during checkout where possible.

Where taxes or other legally required charges apply, they will be handled in accordance with applicable law and the information displayed during checkout.

5. Pricing and Listing Errors

Occasionally, a product may be listed with an incorrect:

• Price;

• Discount;

• Description;

• Specification;

• Availability status; or

• Promotional offer

due to human or technical error.

Where an obvious error occurs, we reserve the right to correct the information.

If an order has been placed based on an obvious pricing or listing error, we may contact you before fulfilment to explain the issue.

Where appropriate, we may cancel the affected item or order and return any amount paid in accordance with applicable law.

We will not intentionally advertise misleading prices or product information.

6. Placing an Order

By placing an order, you are making an offer to purchase the products contained in that order.

You are responsible for ensuring that the information provided during checkout is accurate, including:

• Your name;

• Telephone number;

• Email address;

• Billing information;

• Delivery address; and

• Products and quantities ordered.

After placing an order, you may receive an automated order confirmation.

An automated confirmation does not necessarily mean that we have accepted the order for fulfilment.

We may review an order before accepting and processing it.

7. Order Acceptance and Cancellation

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or listing error;

• Payment cannot be authorised;

• Fraud or suspicious activity is detected;

• Incorrect customer information has been provided;

• We cannot deliver to the supplied address;

• An order violates purchase restrictions;

• There has been misuse of a promotion or discount;

• We are required to do so by law.

Where we cancel a paid order before fulfilment, any amount due back to you will be handled appropriately according to the circumstances and applicable law.

This section does not mean that FBS Emirates can arbitrarily cancel completed purchases after accepting and fulfilling them.

8. Payments

Payment methods available to you will be displayed at checkout.

Payments may be processed through Shopify and/or authorised third-party payment providers.

By providing payment information, you confirm that:

• You are authorised to use the selected payment method;

• The payment information supplied is accurate;

• You authorise the applicable payment provider to process the transaction.

FBS Emirates does not intend to directly store complete payment-card credentials where they are securely processed by Shopify or authorised payment providers.

We are not responsible for delays caused solely by your bank or payment provider.

9. Payment Verification and Fraud Prevention

For security and fraud-prevention purposes, we may verify information relating to an order before fulfilment.

In unusual circumstances, we may request additional reasonable information to verify an order.

We reserve the right to hold or cancel an order where there is a reasonable suspicion of:

• Fraud;

• Unauthorised payment;

• Identity misuse;

• Chargeback abuse; or

• Other unlawful activity.

Any personal information used for fraud prevention will be processed in accordance with our Privacy Policy and applicable law.

10. Shipping and Delivery

Delivery estimates displayed on our website are estimates unless expressly stated otherwise.

Actual delivery may be affected by circumstances including:

• Courier delays;

• Incorrect or incomplete addresses;

• Customer unavailability;

• Public holidays;

• Weather;

• Traffic;

• Operational disruption;

• Events outside our reasonable control.

Customers must provide a complete and accurate delivery address and a valid contact number.

Once an order has been handed to a delivery provider, tracking information may be provided where available.

Further delivery terms may be explained in our Shipping Policy.

11. Failed Delivery

If delivery cannot be completed because:

• The customer provided an incorrect or incomplete address;

• The customer cannot be contacted;

• The customer repeatedly fails to accept delivery; or

• Delivery is refused without a valid reason,

additional delivery charges may apply if another delivery attempt is requested.

This does not apply where delivery fails because of an error attributable to FBS Emirates or our delivery provider.

12. Returns and Store Credit

Our change-of-mind returns are governed by our Return & Store Credit Policy.

Eligible change-of-mind returns may be requested within 14 days of receiving the order, subject to the conditions set out in that policy.

For approved change-of-mind returns:

• The eligible product value is issued as FBS Emirates Store Credit;

• Original delivery charges are not included in store credit;

• Store credit does not expire;

• Customers may choose how much of their available store-credit balance to use on an eligible future purchase;

• Any unused balance remains available for future orders;

• Store credit does not need to be used in a single transaction;

• Store credit is not ordinarily exchangeable for cash.

These terms apply to voluntary change-of-mind returns.

They do not override any remedies or rights available for defective, damaged, incorrect or otherwise legally non-conforming products under applicable UAE law.

13. Damaged, Defective or Incorrect Products

Customers should inspect their order after receiving it.

If a product arrives:

• Damaged;

• Defective;

• Incorrect; or

• Materially different from what was ordered,

please contact us as soon as reasonably possible at:

fbsemirates@gmail.com

We may request reasonable evidence such as photographs, video or product details to assess the issue.

Where a product is confirmed to have a defect or other qualifying issue, the remedy will be determined according to the circumstances, warranty terms and applicable UAE consumer-protection requirements.

A remedy may include repair, replacement, return or recovery of the product value where legally applicable.

14. Warranty

Certain products sold by FBS Emirates may include a manufacturer warranty, seller warranty or other stated warranty.

The applicable warranty period and conditions may vary by product.

A warranty generally does not cover issues caused by circumstances such as:

• Accidental damage;

• Misuse;

• Liquid damage unless expressly covered;

• Improper installation;

• Unauthorised modification or repair;

• Physical damage caused after delivery;

• Failure to follow manufacturer instructions;

• Normal wear and tear where not otherwise covered.

Nothing in a warranty clause is intended to remove statutory rights that cannot legally be excluded.

Customers seeking warranty support should contact:

fbsemirates@gmail.com

and provide their order information and details of the issue.

15. Store Credit

Where store credit is issued by FBS Emirates:

• It is associated with the applicable customer or account where supported;

• It may be used toward eligible future purchases;

• Customers may apply an amount of their choice from their available balance, subject to checkout functionality;

• Remaining balances can be retained for later purchases;

• Store credit does not expire unless required otherwise by law or expressly stated before issuance;

• Store credit cannot normally be transferred, sold or redeemed for cash.

Store credit may be cancelled where it was obtained through fraud, system abuse or a transaction that was subsequently reversed due to unlawful activity.

16. Promotions and Discount Codes

From time to time, we may offer:

• Promotional prices;

• Discount codes;

• Bundles;

• Limited-time offers;

• Store-credit promotions; or

• Other incentives.

Promotions may be subject to additional conditions displayed when the promotion is offered.

Unless expressly stated otherwise:

• Discounts cannot be exchanged for cash;

• Discount codes may have an expiry date;

• Only one discount may be accepted per order if our checkout does not allow combinations;

• Promotions may exclude certain products;

• Offers may end when stock is exhausted;

• Promotions cannot be used fraudulently or through manipulation of accounts.

We reserve the right to cancel a promotion or discount obtained through abuse, fraud or technical error.

17. Sale and Final-Sale Products

Discounted or promotional products are not automatically excluded from our return policy.

However, specific products may be marked Final Sale before purchase.

Products clearly marked Final Sale may not qualify for voluntary change-of-mind returns.

This does not limit rights that may apply where an item is defective, damaged, incorrect or otherwise legally non-conforming.

18. Product Reviews and User Content

Where our website allows customers to submit reviews, comments, photographs or other content, you confirm that:

• The content is your own or you have permission to submit it;

• It is truthful to the best of your knowledge;

• It does not unlawfully infringe another person's rights;

• It does not contain malicious software;

• It is not abusive, discriminatory, fraudulent or unlawful.

You grant FBS Emirates a reasonable licence to display and use content submitted specifically for publication on our store or marketing channels.

We may remove content where reasonably necessary because it violates these Terms, applicable law or platform rules.

We will not intentionally manipulate genuine customer reviews solely because they express a negative opinion.

19. Intellectual Property

Unless otherwise stated, the website and its original content, including:

• Text;

• Graphics;

• Store design;

• Layout;

• FBS Emirates branding;

• Logos;

• Promotional materials; and

• Other original content

are owned by or licensed to FBS Emirates and are protected by applicable intellectual-property laws.

Product names, photographs, trademarks and logos belonging to manufacturers or other brands remain the property of their respective owners.

Nothing on our website transfers ownership of third-party intellectual property to FBS Emirates.

You may not reproduce, commercially exploit or distribute protected website content without permission except where allowed by law.

20. Third-Party Brands

FBS Emirates sells products from third-party brands.

The presence of a manufacturer's name, trademark or product on our website does not automatically mean that FBS Emirates is the manufacturer, owner of that trademark, exclusive distributor or official representative of the brand unless we expressly state otherwise.

Any manufacturer trademarks and brand names belong to their respective owners.

21. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including:

• Shopify;

• Payment providers;

• Delivery providers;

• Review platforms;

• Social-media platforms;

• Analytics services;

• Marketing services.

We do not control independent third-party websites.

Your use of third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party content or services except to the extent responsibility cannot legally be excluded.

22. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access at all times.

Access may temporarily be affected by:

• Maintenance;

• Software updates;

• Internet outages;

• Platform issues;

• Security incidents;

• Technical failures; or

• Circumstances outside our reasonable control.

We may modify or discontinue website features where reasonably necessary.

23. Accuracy of Website Information

We aim to provide accurate and up-to-date information.

However, general website content may occasionally contain typographical, technical or administrative errors.

We may correct errors and update information when identified.

This clause does not permit us to misrepresent products or avoid responsibility for material inaccuracies relating to a completed consumer transaction.

24. Limitation of Liability

To the maximum extent permitted by applicable law, FBS Emirates will not be responsible for indirect, incidental or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits mandatory consumer-protection rights relating to defective, unsafe, incorrectly supplied or materially misrepresented products.

25. Force Majeure

We will not be responsible for delays or failure to perform obligations where performance is prevented by events outside our reasonable control, such as:

• Natural disasters;

• Severe weather;

• War or civil disturbance;

• Government restrictions;

• Transport disruption;

• Telecommunications failures;

• Major cyber incidents;

• Epidemics or public-health emergencies;

• Labour disruptions;

• Other events beyond our reasonable control.

Where possible, we will take reasonable steps to minimise disruption.

26. Privacy

Your use of the Services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process and disclose personal information when you use our website, make purchases or communicate with us.

27. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes to our business;

• Changes to our Services;

• Changes to our policies;

• New website functionality;

• Changes in applicable law or regulation.

Updated Terms will be published on this page with a revised Last updated date.

Changes will not normally alter rights and obligations relating to transactions completed before the updated Terms became effective unless required by law.

28. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

29. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce it later.

30. Entire Agreement

These Terms together with the policies expressly incorporated into them form the agreement governing your use of our Services and purchases from our website.

They replace previous website terms relating to the same subject matter, except where separate written terms expressly apply.

31. Governing Law

These Terms and transactions conducted through FBS Emirates are governed by the applicable laws of the United Arab Emirates.

Any dispute will be subject to the competent authorities and courts having jurisdiction in the United Arab Emirates, subject to any mandatory consumer rights or jurisdictional rules that apply.

32. Consumer Rights

Nothing in these Terms is intended to waive, exclude or restrict any mandatory right or remedy available to a consumer under applicable UAE law.

Where these Terms conflict with a mandatory legal requirement, the applicable legal requirement will prevail.

33. Contact Information

Questions about these Terms of Service may be sent to:

FBS Emirates

Email: fbsemirates@gmail.com
Phone: +971 50 375 2439
Location: Naif, Dubai, United Arab Emirates