Returns & Refunds
We want you to be satisfied with what you buy from FBS Emirates. This page explains how returns, refunds, store credit and warranty work.
1. Return window
You may request a return within 14 calendar days of delivery. The window starts on the day your order is delivered, not the day it was placed.
2. Condition of returned items
Items must be unused. Opened packaging is fine — we understand you need to see the product. Items showing signs of use, wear, or damage caused after delivery cannot be accepted.
Please include all original accessories, cables, manuals and packaging where possible.
3. Two types of return
a) Change of mind
If you simply no longer want the item, we issue store credit to the full value of the product.
- Store credit never expires
- Usable on any product in our store
- No restocking fee
b) Faulty, damaged, incorrect or not as described
If the product is defective, arrives damaged, is the wrong item, or does not match its description, you may choose either:
- A full refund to your original payment method, or
- A free replacement of the same product, subject to availability
The choice is yours. Your statutory rights under UAE Federal Law No. 15 of 2020 on Consumer Protection are not affected by anything on this page.
4. Return shipping
We pay for return shipping in all cases. You are never charged to send an item back to us.
We arrange collection ourselves. Once your return is approved we contact you to schedule a pickup. Please do not ship items back without contacting us first.
5. How to start a return
Contact us with your order number and a short description of the issue. Photos help us process faulty-item claims faster.
- WhatsApp / Phone: 050 191 4082
- Email: fbsemirates@gmail.com
6. Inspection and processing
Once your item reaches us we inspect it to confirm its condition. We aim to complete inspection within 3 business days of receiving your item. After inspection:
- Store credit is issued to you directly and immediately usable
- Refunds are processed back to your original payment method — your bank or card issuer may take additional working days to show the funds
- Cash on Delivery orders are refunded via bank transfer — please provide your account details when contacting us
7. Warranty
All products sold by FBS Emirates carry a 12-month warranty from the date of delivery, valid within the UAE.
What you need to claim
Your order number and the email or phone number used at purchase.
What the warranty covers
Manufacturing defects and faults that appear under normal, intended use.
What voids the warranty
- Physical damage — drops, impact, crushing, liquid damage, burns
- Third-party repair — any attempt to open, modify or repair the product by anyone other than FBS Emirates or an authorised service partner
How to make a warranty claim
Contact us on WhatsApp 050 191 4082 or email fbsemirates@gmail.com with your order details and a description of the fault.
8. Cancelling an order
If your order has not yet been dispatched, contact us immediately on WhatsApp and we will cancel it and refund you in full to your original payment method. COD orders that have not left our facility can be cancelled at no charge.
9. Questions
If anything here is unclear, contact us before buying. We would rather answer a question early than process a return later.
- WhatsApp / Phone: 050 191 4082
- Email: fbsemirates@gmail.com