Return & Store Credit Policy

At FBS Emirates, we want you to be satisfied with your purchase. If you change your mind about an eligible product, you may request a return within 14 days of receiving your order, subject to the conditions below.

14-Day Returns

To be eligible for a change-of-mind return:

• The return request must be submitted within 14 days from the date you receive your order.

• The product must be unused, undamaged, and in the same condition in which it was received.

• The product must be returned in its original packaging.

• All original accessories, cables, manuals, inserts, gifts, and other items supplied with the product must be included.

• The product and packaging must be in a condition suitable for resale.

• You must provide your order number, receipt, or other proof of purchase.

Products showing signs of use, physical damage, scratches, misuse, alteration, missing accessories, or damaged/incomplete packaging may not qualify for a change-of-mind return.

How to Request a Return

To initiate a return, please email us at

fbsemirates@gmail.com

Please include your order number and the reason for your return.

Eligible returns must be approved by FBS Emirates before being sent back. Items returned without first contacting us may not be accepted.

Once your return request has been approved, we will provide instructions for the return.

Free Returns

For eligible returns within the UAE, FBS Emirates will arrange the return at no additional return-shipping cost to the customer.

The original shipping or delivery charge paid when placing the order is not included in the store credit for a change-of-mind return.

Inspection of Returned Products

All returned products are inspected after they are received.

Store credit will only be issued after we confirm that the returned product meets the eligibility requirements outlined in this policy.

If a returned product does not meet these conditions, we may reject the change-of-mind return and contact you regarding the available options.

Store Credit

Approved change-of-mind returns will be provided as FBS Emirates Store Credit rather than a cash, bank transfer, or card refund.

The following conditions apply:

• Store credit will be issued for the eligible product value.

• Original shipping or delivery charges are not included in the store credit.

• Store credit never expires.

• Store credit can be used for future purchases through the FBS Emirates online store.

• Customers may choose how much of their available store-credit balance they wish to use on an order, subject to the functionality available at checkout.

• Any unused store-credit balance will remain available for future purchases.

• Store credit does not need to be used in a single transaction.

• Store credit cannot normally be exchanged or redeemed for cash.

The store-credit policy above applies to voluntary or change-of-mind returns and does not limit any rights or remedies available to customers under applicable UAE consumer-protection laws.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive:

• A defective product;

• A damaged product;

• An incorrect product; or

• A product that materially differs from what was ordered,

Please contact us as soon as possible at fbsemirates@gmail.com.

Please provide your order number along with clear photos or videos showing the issue where applicable.

We will evaluate the issue and provide the appropriate remedy in accordance with the circumstances and applicable UAE consumer-protection requirements.

Depending on the issue, the available remedy may include repair, replacement, return, or recovery of the product value as required under applicable law.

Non-Returnable Items

For health, hygiene, safety, or product-integrity reasons, certain products may not qualify for a change-of-mind return once opened, installed, or used.

These may include:

• Screen protectors or tempered glass that have been opened, removed from their protective packaging, or installed;

• In-ear earphones, earbuds, or similar hygiene-sensitive products once opened or used;

• Products that have been personalized or specially ordered;

• Gift cards or store-credit balances;

• Products damaged due to misuse, improper installation, accidents, or failure to follow the manufacturer's instructions;

• Products with missing components, accessories, packaging, or serial-number labels;

• Products showing significant signs of use or alteration.

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Sale and Promotional Items

Unless otherwise stated, products purchased during a promotion or at a discounted price may still be eligible for return where they meet the requirements of this policy.

Any store credit issued will be based on the actual amount paid for the eligible returned product, excluding original shipping charges.

Items specifically marked as Final Sale at the time of purchase are not eligible for change-of-mind returns.

This does not affect rights relating to defective, damaged, or incorrectly supplied products under applicable law.

Exchanges

We do not generally process direct change-of-mind exchanges.

If you would like a different product, color, model, or variant, you may return the eligible item under this policy. Once the return has been inspected and approved, store credit will be issued and can be used toward a new order.

If the replacement product costs more than your available store credit, you may pay the remaining balance using an available payment method.

If the replacement product costs less, the remaining store-credit balance will stay in your account for future use.

Warranty Claims

Returns under this 14-day policy are separate from any manufacturer or FBS Emirates warranty that may apply to a product.

A product developing a fault after the 14-day return period may still qualify for warranty support depending on the product, warranty conditions, and nature of the fault.

Please contact fbsemirates@gmail.com with your order details if you need warranty assistance.

Consumer Rights

Nothing in this Return & Store Credit Policy is intended to exclude, restrict, or override any mandatory rights available to consumers under applicable laws of the United Arab Emirates.

Where applicable law provides the customer with a remedy that differs from this voluntary change-of-mind policy, the applicable legal requirement will take precedence.

Contact Us

For returns, store credit, damaged product, or warranty inquiries, please contact:

FBS Emirates
Email: fbsemirates@gmail.com