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Free UAE shipping over AED 150 · Official Proove distributor · 1-year warranty

FBS Emirates
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Shipping policy

Shipping Policy

Last updated: August 9, 2026

Thank you for shopping with FBS Emirates.

This Shipping Policy explains our delivery areas, estimated delivery times, shipping charges and other important information relating to orders placed through the FBS Emirates online store.

1. Delivery Area

FBS Emirates currently delivers within the United Arab Emirates only.

We currently do not offer international shipping through our online store.

If our delivery coverage changes in the future, this Shipping Policy will be updated accordingly.

2. Delivery Time

Our standard estimated delivery time is:

1–3 business days

The delivery period generally begins after your order has been successfully confirmed and processed.

Business days exclude UAE public holidays and other non-working days where applicable.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

3. Shipping Charges

Our UAE delivery charges are as follows:

  • Orders of AED 150 or more: FREE delivery

  • Orders below AED 150: AED 30 delivery charge

Any applicable delivery charge will be clearly displayed during checkout before the order is completed.

4. Free-Delivery Threshold

Free delivery applies when the eligible merchandise value of the order is AED 150 or more after applicable discounts have been applied.

Shipping charges themselves do not count toward the AED 150 free-delivery threshold.

If a discount reduces the eligible order value below AED 150, the standard AED 30 delivery charge may apply.

5. Order Processing

Once an order has been successfully placed, FBS Emirates will process the order for fulfilment.

Orders may be subject to:

  • Payment confirmation;

  • Fraud or security verification;

  • Product availability; and

  • Confirmation of delivery information.

If additional information is required to process your order, we may contact you using the telephone number or email address provided during checkout.

Orders placed outside normal processing periods, during weekends or around UAE public holidays may begin processing on the next applicable business day.

6. Order Confirmation

After successfully placing an order, customers should receive an order confirmation using the contact information provided during checkout.

Please review your order confirmation carefully.

If you notice an error in your:

  • Product selection;

  • Quantity;

  • Telephone number;

  • Email address; or

  • Delivery address,

please contact us as soon as possible at:

fbsemirates@gmail.com

We will make reasonable efforts to assist before the order is dispatched.

Once an order has been dispatched, it may not always be possible to modify the delivery address or other order information.

7. Delivery Information

Customers are responsible for providing complete and accurate delivery information.

Please ensure your order includes:

  • Full name;

  • Valid UAE mobile number;

  • Complete delivery address;

  • Emirate;

  • Building or villa details, where applicable;

  • Apartment, office or unit number, where applicable; and

  • Any useful delivery instructions.

Incorrect or incomplete information may result in delivery delays.

8. Delivery Attempts

Our courier or delivery partner may contact you before or during delivery.

Please ensure that the telephone number provided during checkout is correct and accessible.

If delivery cannot be completed because:

  • The customer cannot be contacted;

  • Nobody is available to receive the order;

  • An incorrect address was provided;

  • The address is incomplete; or

  • The customer refuses delivery without a valid reason,

the order may be returned to us.

If redelivery is required because of incorrect customer information or customer unavailability, an additional delivery charge may apply.

We will not charge an additional delivery fee where the failed delivery was caused by an error attributable to FBS Emirates or our delivery provider.

9. Delivery Delays

Although our standard delivery estimate is 1–3 business days, occasional delays may occur.

Possible causes include:

  • UAE public holidays;

  • Severe weather;

  • High order volumes;

  • Courier delays;

  • Road or transportation disruptions;

  • Incorrect delivery information;

  • Customer unavailability;

  • Payment verification;

  • Product availability issues;

  • Technical or operational disruptions; or

  • Events outside our reasonable control.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

10. Tracking Your Order

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information is supplied by the applicable courier or delivery provider and may occasionally take time to appear or update.

If you have concerns regarding the status of your delivery, please contact:

fbsemirates@gmail.com

11. Receiving Your Order

We recommend inspecting your order as soon as reasonably possible after delivery.

Please check that:

  • The package belongs to you;

  • The correct product was delivered;

  • The quantity is correct;

  • The package does not show significant external damage; and

  • The product appears to be in acceptable condition.

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

Where practical, please provide photographs or videos showing the issue to help us assess the matter.

12. Damaged or Incorrect Orders

If FBS Emirates or our delivery provider supplies:

  • The wrong product;

  • The wrong quantity;

  • A visibly damaged product; or

  • An order belonging to another customer,

please contact:

fbsemirates@gmail.com

Please include your order number and details of the issue.

We will review the matter and arrange an appropriate resolution.

Customers will not be required to bear return-delivery costs where an eligible return results from an error by FBS Emirates or from a qualifying damaged, defective or incorrectly supplied product.

13. Change-of-Mind Returns

Eligible change-of-mind returns are governed by our Return & Store Credit Policy.

Customers may request an eligible return within 14 days of receiving the product, subject to the conditions of that policy.

For approved change-of-mind returns:

  • FBS Emirates provides free return arrangements for eligible UAE returns;

  • The eligible product value will be issued as FBS Emirates Store Credit;

  • The original shipping or delivery charge is not included in the store credit;

  • Store credit does not expire;

  • Customers may choose how much of their available store-credit balance to use on eligible future purchases; and

  • Any unused balance remains available for later purchases.

14. Missing Packages

If your order is shown as delivered but you have not received it, please first:

  1. Check whether another person at your delivery location received the package;

  2. Check with building reception or security, where applicable;

  3. Verify the delivery information entered when ordering; and

  4. Contact us if the order still cannot be located.

Please email:

fbsemirates@gmail.com

with your order number so that we can investigate the matter with the delivery provider.

15. Incorrect Delivery Address

Customers are responsible for checking their delivery address before completing an order.

If you notice an error after ordering, contact us immediately.

We will make reasonable efforts to update the address if the order has not yet been dispatched.

Once an order has been transferred to the delivery provider, we cannot guarantee that the delivery address can be changed.

Additional charges caused solely by an incorrect or incomplete address supplied by the customer may be charged to the customer where appropriate.

16. Undeliverable or Returned Orders

An order may be returned to FBS Emirates if delivery cannot be completed.

Examples include:

  • Repeated unsuccessful delivery attempts;

  • Customer unavailability;

  • Incorrect delivery information;

  • Incomplete delivery information; or

  • Refusal to accept the order without a valid reason.

If an order is returned to us, we will contact the customer regarding the available options.

A new delivery charge may apply if redelivery is required due to circumstances attributable to the customer.

17. Split Shipments

Where necessary, an order containing multiple products may occasionally be delivered in more than one package.

If this occurs, you may receive separate delivery or tracking information.

You will not be charged additional shipping solely because FBS Emirates chooses to divide an order into multiple shipments.

18. Product Availability

Orders are subject to product availability.

In rare situations, an item may become unavailable after an order has been placed.

If this occurs, we will contact the customer regarding the unavailable item and provide an appropriate resolution.

We will not knowingly substitute a different product without the customer's agreement.

19. Delivery Responsibility

We take reasonable measures to ensure that orders are properly prepared and transferred to appropriate delivery providers.

Nothing in this Shipping Policy is intended to remove or restrict any responsibility or mandatory consumer right applicable under UAE law.

20. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to:

  • Delivery providers;

  • Delivery areas;

  • Delivery charges;

  • Free-delivery thresholds;

  • Delivery times;

  • Business operations; or

  • Applicable legal or regulatory requirements.

The latest version will be published on our website with an updated revision date.

21. Contact Us

For questions about shipping, delivery or an existing order, please contact:

FBS Emirates

Email: fbsemirates@gmail.com
Phone: +971 50 375 2439
Location: Naif, Dubai, United Arab Emirates